User agreement
1. GENERAL PROVISIONS
1.1. This User Agreement (hereinafter referred to as the ‘Agreement’) defines the terms and conditions of use of the online platform ‘Virtual Pop-Up Zone Diia.Business’, which is part of the digital infrastructure of the Diia.Business ecosystem, and regulates the legal relationship between Users and the Organisation. The Agreement is an integral part of the Personal Data Privacy Policy (hereinafter referred to as the ‘Privacy Policy’).
1.2. The Virtual Pop-Up Zone Diia.Business operates through the Service, which is administered by the Public Organisation ‘Consulting Centre for Entrepreneurial Development’ (hereinafter referred to as the Organisation), which provides its technical, organisational and informational functioning.
1.3. Use of the Service by any person, regardless of the method of access or form of interaction, implies full and conscious acceptance of the terms of this Agreement and the Privacy Policy. This Agreement is a public offer, the acceptance of which takes place by starting to use the functionality of the Service, creating an Account or filling out any form on the Websites, which confirms the conclusion of an agreement between the User and the Organisation without the need to sign a separate written document.
1.4. The Organisation has the right to change or supplement the terms of this Agreement at any time in order to improve the operation of the Service, enhance the user experience, or bring the provisions into line with applicable law. The updated version of the Agreement shall take effect from the moment it is published on the Websites, unless otherwise specified in the notice. Information about changes may also be communicated through the Websites or official communication channels.
1.5. If the User does not agree with the updated terms, they must stop using the Service. Continued use of the functionality after the publication of changes means full acceptance of the new version of the Agreement.
1.6. All issues not covered by this Agreement shall be interpreted and resolved in accordance with the current legislation of Ukraine, in particular the laws governing the field of electronic services, personal data protection and consumer rights.
2. DEFINITION OF TERMS
2.1. Organisation — Public Organisation ‘Consulting Centre for Entrepreneurial Development’.
2.2. User — a person who accesses or uses the Service, or a company or other legal entity on behalf of which such a person accesses or uses the Service, where applicable.
2.3. Service — a set of functional capabilities of the Diia.Business ecosystem websites that enable the creation, editing, processing, publication, and display of user business profiles.
2.4. Virtual Pop-Up Zone Diia.Business — a modern digital platform for promoting the products of Ukrainian entrepreneurs, combining the advantages of digital space with the national network of regional centres for supporting entrepreneurs Diia.Business.
2.5. Diia.Business centre websites — official websites of Diia.Business entrepreneur support centres, which have their own Virtual Pop-Up Zone pages integrated with the main website. Through these sites, users can submit their data to create business profiles, which are stored and processed in a single Diia.Business system.
These sites include:
2.6. Account — a unique (individual) record of the User created to access the Service or part thereof.
2.7. Business Profile — an information page created by the User within their Account containing data about the business, goods or services represented in the Service.
2.8. Content — any materials (texts, images, videos, logos, descriptions, etc.) posted by the User on the Service for the informational presentation of their own business or products.
2.9. Moderation — verification, preview or other actions of the Organisation aimed at ensuring that the User's content complies with the requirements of the Agreement, the Privacy Policy and the current legislation of Ukraine.
2.10. User account data, Personal data, Business data, Usage data, Consent, Account data processing, Cookies, Device and Third-party social media service — are interpreted in the meanings defined in the current version of the Privacy Policy published on the Websites.
3. REGISTRATION AND ACCOUNT
3.1. To access certain features or fully use the Service, the User must complete the registration process and create their own Account. Registration is voluntary but necessary to use certain sections or tools of the Service.
3.2. During registration, the User is obliged to provide accurate, up-to-date and complete information about themselves and their business. In case of changes in the data, the User must update it in a timely manner in the Account settings to ensure the correct operation of the Service.
3.3. The Account is personal to each User. Access to the Service is provided via a login and password or through authentication via third-party social networking services.
3.4. The User is fully responsible for maintaining the confidentiality of their Account details and all actions performed through their Account. If unauthorised access is suspected, the User must immediately notify the Organisation via the contact channels specified on the Websites.
3.5. Transferring access to one's Account to third parties is prohibited. All actions performed using the Account are considered to be actions of the respective User.
3.6. The Organisation has the right to refuse registration, temporarily suspend or completely block the User's Account if a violation of the terms of this Agreement, the Privacy Policy or applicable law is established. Such actions may be taken without prior notice if necessary for the security of the Service.
3.7. The Organisation is not liable for any loss or damage caused by unauthorised use of the Account by third parties if the User has not notified the Organisation of the loss of access or compromise of the Account Details.
3.8. The User has the right to terminate the use of the Service at any time by independently deactivating their Account in the profile settings or by submitting a request for its deactivation through official communication channels. After deactivation, the processing of personal data is carried out in accordance with the Privacy Policy.
4. RIGHTS AND OBLIGATIONS OF THE PARTIES
4.1. The User has the right to:
4.1.1. Use the functional capabilities of the Service.
4.1.2. Create, edit, update or delete their Business Profiles within the Account.
4.1.3. Receive technical support and informational messages.
4.1.4. Contact the Organisation with questions regarding the use of the Service through official contact channels.
4.2. The User is obliged to:
4.2.1. Comply with the terms of this Agreement, the Privacy Policy and the legislation of Ukraine.
4.2.2. Provide reliable, accurate and up-to-date Account Data.
4.2.3. Comply with the content requirements set out in section 5 of this Agreement.
4.2.4. Refrain from actions that harm the security or reputation of the Service.
4.3. The Organisation has the right to:
4.3.1. Verify the accuracy of the information posted by the User in Business Profiles and request clarification.
4.3.2. Moderate the materials provided by the User.
4.3.3. Make changes to the structure, design or functionality of the Service.
4.3.4. Block or delete the User's Account in the event of systematic or gross violation of the terms of the Agreement or applicable law.
4.3.5. Use aggregated statistical data that does not allow identification of the individual for analytics and development of the Service.
4.4. The Organisation is obliged to:
4.4.1. Ensure the stable functioning of the Service within the limits of technical and organisational capabilities.
4.4.2. Protect the personal data of Users.
4.4.3. Respond to User requests within a reasonable time.
4.4.4. Adhere to the principles of transparency, equal access and non-discrimination during Moderation.
5. PLACEMENT AND MODERATION OF CONTENT
5.1. The User is fully responsible for any information posted on the Service, including its accuracy, relevance, and compliance with Ukrainian law and this Agreement.
5.2. Content in Business Profiles must be clear, well-written, and not misleading.
5.3. By posting Content, the User confirms that they have all rights to use it and that it does not violate the rights of third parties.
5.4. Information about goods or services subject to mandatory certification may only be posted if valid permits are available.
5.5. Any documents to be provided to the Organisation in accordance with this Agreement or at its request shall be submitted in Ukrainian. Foreign documents shall be submitted in the original language together with an officially certified translation into Ukrainian or English.
5.6. It is prohibited to post Content that:
does not correspond to the subject matter of the Service or business activities or contradicts the values of the Dіia. Business ecosystem
violates the law or the rights of third parties (including copyright and related rights, trademarks, trade secrets)
contains discrimination, hate speech, incitement to violence or illegal actions, pornography/erotica, cruelty
insults the honour, dignity or business reputation of individuals
discloses personal data or other confidential information without the consent of the owner
is misleading about a product/service/brand
promotes fraudulent schemes, pyramid schemes, lotteries/betting or other illegal activities
contains pseudoscientific, magical or supernatural claims as properties of a product.
5.7. Prohibited categories of goods/services include:
weapons, ammunition, pyrotechnics, explosives
narcotic, psychotropic, tobacco and alcohol products
medicines, dietary supplements, veterinary drugs without permits
counterfeit or fake products
personal data, official documents, banknotes
symbols of totalitarian regimes or terrorist organisations
goods that harm animals or the environment (natural fur, poached products, rare species).
5.8. It is prohibited to post, advertise or otherwise distribute information about goods, services or brands that are directly or indirectly related to aggressor countries (Russia, Belarus) or states that support aggression against Ukraine (Cuba, North Korea, Iran, Syria).
Such materials include:
goods manufactured or imported from the territory of these states
trademarks registered in these states or controlled by their citizens or companies
materials that justify, deny or promote armed aggression against Ukraine
works or images of persons who publicly support the war against Ukraine.
5.9. The list of prohibited Content is not exhaustive. The absence of a specific type of Content in this list does not mean that such Content is permitted for publication.
5.10. The Organisation moderates Content to ensure that it complies with the terms of the Agreement, the Privacy Policy and the laws of Ukraine.
5.11. The Organisation has the right to restrict, hide or delete Content if it violates the terms of this Agreement, morality or legislation, as well as to block the User's Account in case of systematic violations.
5.12. If information, goods or services are found that contradict the Agreement or the legislation of Ukraine, the Organisation has the right to delete the relevant Content or Business Profile without prior notice to the User.
5.13. The Organisation is not obliged to notify the User of the fact of deletion, blocking or refusal to publish Content if this is done on the basis of a violation of this Agreement or the law.
5.14. The Organisation reserves the right to independently determine the compliance of the Content with the requirements of the law, public morality, the values of Diia.Business and the standards of the Service.
5.15. The Organisation's decisions regarding the restriction or removal of Content are final and not subject to appeal, unless otherwise provided by the law of Ukraine.
5.16. The Organisation shall not be liable for any losses incurred by the User as a result of the restriction, blocking or removal of Content, if such actions are carried out in accordance with this Agreement or the requirements of the law.
6. RESPONSIBILITY OF THE PARTIES
6.1. The User is personally responsible for the legality, accuracy and content of the information posted within their Account and Business Profiles, as well as for any actions performed on their behalf in the Service.
6.2. The Organisation is not responsible for the content and consequences of the use of information posted by Users, as well as for any losses incurred as a result of access to this information by third parties.
6.3. The Organisation does not guarantee the uninterrupted or error-free operation of the Service and is not liable for technical failures, data loss or access restrictions caused by the actions of third parties, technical problems or force majeure circumstances.
6.4. In the event of a violation of the terms of this Agreement by the User, the Organisation has the right to restrict access, temporarily block or delete the Account or Business Profile without compensation for any costs or losses.
6.5. The User agrees that the Organisation shall not be liable for any consequences caused by the use of the Service if such consequences are the result of actions or inaction of the User or third parties.
7. FORCE MAJEURE CIRCUMSTANCES
7.1. The parties shall be exempt from liability for failure to fulfil their obligations if this is the result of circumstances of force majeure (force majeure circumstances) that could not have been foreseen or prevented.
7.2. Such circumstances include military actions, terrorist acts, natural disasters, fires, floods, cyber attacks, decisions of authorities, strikes, power outages and other events that make it impossible to fulfil obligations.
7.3. The party affected by force majeure shall notify the other party within a reasonable time after its occurrence.
7.4. After the force majeure ceases, the parties shall resume the performance of their obligations as soon as possible.
8. TERMINATION OF ACCESS
8.1. The User may independently deactivate the Account in the profile settings. The User also has the right to request the deletion of the Account through the official communication channels specified on the Website.
8.2. After deactivation or deletion of the Account, access to the Service is terminated. Deletion covers related Account Data and Business Profiles, unless otherwise provided by the Privacy Policy or law.
8.3. The User may separately delete specific Business Profiles without deleting the Account through the Service interface.
8.4. In case of violation of the Agreement, the Organisation may temporarily restrict access, block or delete the Account or individual Business Profiles without prior notice.
8.5. There is no provision for restoring a deleted Account. Further use of the Service requires re-registration.
9. CONTACT INFORMATION
Public Organisation ‘Consulting Centre for Entrepreneurial Development’
88000, Ukraine, Uzhhorod District, Zakarpattia Region, city of Uzhhorod, Kapushanska Street, building 25, apartment 37
Email address: [email protected]