Voice assistants for call centers

Intelligent voice assistants help businesses automatically answer customer calls, provide advice, take requests, and provide basic information without the involvement of an operator. They understand natural language, can conduct a full-fledged dialogue, and work 24/7 without breaks or weekends. This reduces the workload on employees, reduces costs, and improves customer service.

Characteristics:

• They work 24/7
• Understands spoken language
• Connect to internal systems
• Reduce personnel costs

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